TERMS AND CONDITIONS FOR SECURITY SERVICES

PROVIDED BY SECURE SITE SERVICES

Company Name: Secure Site Services Northeast

Registered Address: Collingwood buildings, Collingwood street, Newcastle upon Tyne, NE1 1HF

Definitions

In these Terms and Conditions:

“Company” refers to Secure Site Services Northeast.

“Client” refers to the party contracting the services of the Company.

“Services” refers to the security services provided by the Company, including but not limited to key holding, alarm response, CCTV monitoring, and on-site security personnel.

“Agreement” refers to the contract formed between the Company and the Client upon acceptance of these terms.

Scope of Services

2.1 The Company agrees to provide the Client with security services as described in the service agreement or proposal document. The specific details of the Services, including any site-specific requirements, will be confirmed in writing between both parties.

Service Charges and Payment Terms

3.1 All service charges will be detailed in the service agreement or proposal.

3.2 Invoices will be issued monthly unless agreed otherwise in writing.

3.3 Payment is due within 30 days from the date of the invoice. Late payments may incur interest at the statutory rate in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

 Client Obligations

4.1 The Client agrees to provide the Company with accurate information regarding their security requirements and access to the premises as necessary for the Company to perform the Services.

4.2 The Client shall notify the Company promptly of any changes to the security requirements, site access, or operational conditions that may impact the delivery of the Services.

4.3 In the event that the Company is unable to reach the designated site point of contact after three attempts, the Company will take reasonable measures to secure the building and/or assets. The costs incurred for these measures will be deemed the responsibility of the Client, and the Client agrees to pay for these reasonable costs upon receipt of the invoice.

4.4 It is the client’s responsibility to ensure that the company is aware of any authorised personnel and their times of authorisation to help reduce false activations. In the event of excessive false activations, the following steps will be taken:

• The client will receive a written notice informing them of the high number of false activations.

• The client will be given a reasonable period to address and rectify the cause.

• If false activations caused by lack of communication from the Client continue at a high rate after the assessment period, the attendance of Emergency Response to these false activations will become a chargeable service. The client will be billed according to the rates specified in their service agreement.

4.5 The Client must ensure that all security equipment, including cameras, sensors, and other devices, are not obstructed by any objects, including but not limited to, equipment, vehicles or plant machinery. This is crucial to maintain the proper functioning and effectiveness of the security system.

4.6 In cases where there is evidence that security equipment has been blocked or obstructed, resulting in reduced functionality or false activations, an engineer’s call-out fee of £195  will be charged to the client. This fee covers the cost of the engineer’s visit to assess and rectify the issue.

4.7 The Client is advised to regularly check and ensure that all security equipment has clear access to necessary resources, such as sunlight for solar-powered devices, to avoid any additional charges and ensure optimal performance of the security system.

 Equipment Damage and Reimbursement

5.1 Any security equipment installed by the Company at the Client’s premises, which is found to be damaged due to the actions, negligence, or misuse by the Client, its employees, or its agents, will be reimbursed by the Client at the cost of repair or replacement.

5.2 The Company will provide evidence of the damage and associated costs to the Client before seeking reimbursement.

5.3 The Client, its employees, or its agents are strictly prohibited from tampering with, moving, or altering any equipment installed by the Company without prior written consent.

5.4 If it is determined that any equipment has been tampered with or moved without authorisation, the Client will be responsible for all charges incurred by the Company to remedy such actions, including but not limited to repair, replacement, and labour costs.

5.5 The Company will provide evidence of the tampering and associated costs to the Client before seeking reimbursement.

5.6 Reimbursement shall be made by the Client within 30 days of receiving the invoice for the repair or replacement cost, unless otherwise agreed in writing by both parties.

Price Adjustments

6.1 The Company reserves the right to apply a reasonable uplift to the service charges either in line with annual increments or at the anniversary of the contract, whichever occurs first.

6.2 The Client will be notified in writing of any such adjustments at least 30 days prior to the implementation of the new rates. Any adjustments will be reflected in the invoices issued following the effective date of the uplift.

Termination of Services

7.1 Either party may terminate the Agreement by providing a minimum of 30 days’ written notice, unless otherwise agreed in writing.

7.2 The Company reserves the right to terminate the Agreement with immediate effect if the Client fails to comply with the payment terms or other material obligations under the Agreement.

7.3 In the event of termination, the Client will remain responsible for paying for the Services up to the end of the agreed contract term, regardless of whether the Services are utilised, unless otherwise agreed in writing.

7.4 Any outstanding fees for Services provided up to the termination date will be payable immediately upon termination.

Contract Renewal

8.1 At the anniversary of the contract, if no contact has been made by either party regarding the renewal or termination of the Agreement, the Services will continue without interruption, and the contract will automatically renew for another term under the same terms and conditions.

8.2 Either party may provide written notice to the other party at least 30 days prior to the contract anniversary if they do not wish to renew the Agreement. Failure to provide such notice will result in the automatic renewal of the contract.

Liability and Indemnity

9.1 The Company will take all reasonable steps to ensure the safety and security of the Client’s property while providing the Services.

9.2 The Company’s liability for any loss or damage arising from the performance of the Services will be limited to direct losses caused by the Company’s negligence or breach of contract and will not exceed the total service fees paid by the Client under the Agreement in the preceding 12 months.

9.3 The Company will not be liable for any indirect, consequential, or financial losses, including loss of profit, business, or revenue.

9.4 The Client agrees to indemnify the Company against all claims, liabilities, damages, and expenses arising from any third-party actions or breaches of the Agreement by the Client.

Non-Solicitation

10.1 The Client agrees that during the term of this Agreement and for a period of 12 months following its termination, neither the Client nor its agents or end customers shall directly or indirectly approach, solicit, or engage any personnel of the Company for employment or to undertake similar roles within their organisation, unless agreed in writing with the Company.

10.2 If evidence is found that the Client, its agents, or end customers have approached the Company’s personnel in violation of this clause, a finder’s fee will become payable to the Company. The finder’s fee shall be calculated as 15% of the annual salary of the personnel engaged by the Client, its agents, or end customers.

10.3 This fee shall be payable within 30 days of the engagement and does not absolve the Client of any further liabilities arising from this breach of the non-solicitation clause.

 Insurance

11.1 The Company maintains adequate public liability insurance and employer’s liability insurance in accordance with industry standards. Copies of the insurance certificates can be provided upon request.

Confidentiality

12.1 Both parties agree to keep confidential any information that is disclosed during the performance of the Services, except where such disclosure is required by law or regulatory authorities.

Force Majeure

13.1 The Company shall not be liable for any delay or failure to perform its obligations under the Agreement due to events beyond its reasonable control, including but not limited to acts of God, war, civil unrest, strikes, or any other unforeseen circumstances.

Governing Law

14.1 These Terms and Conditions and any Agreement formed under them shall be governed by and construed in accordance with the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales in relation to any disputes arising under or in connection with these Terms and Conditions.

Amendments

15.1 These Terms and Conditions may only be amended or varied in writing, with the agreement of both parties.

Entire Agreement

16.1 These Terms and Conditions, together with any service agreement or proposal, constitute the entire Agreement between the parties and supersede any prior agreements or representations made by either party, whether written or oral.